We understand that you have many questions.
Due to the global impact of the coronavirus outbreak, unforeseen legal changes have come into effect in international travel.
Current situation: all houses are open
- When the travel advice for your destination is set to code yellow, your holiday will take place. In that case, the government decides that it is safe to travel to your destination.
- All destinations with a yellow travel advice comply with the European health measures. Holidays that comply with the European measures will not be cancelled free of charge. Click here to view all the measures that have been announced in accordance with the European protocol.
Code orange/Code red
Is there a code orange or code red at your destination? We offer you the following solutions:
- Same holiday home, but at a later time? In consultation with the owner, we will see if we can rebook your stay in the holiday home to another period free of charge. Any additional or reduced costs for the new period of stay will then be settled.
- Another holiday home, but at a later time? Of course we will always try to do this free of charge, but we cannot guarantee this. Everything goes in consultation with the homeowner.
If there is an entry ban at your destination or an entry ban from the country where you are travelling, your holiday cannot take place. In that case we will cancel your holiday free of charge and you will receive a voucher to use in the future. We look forward to this for a maximum of 2 weeks.
I’d rather not go on holiday. What now?
- If you decide that you would rather not go on holiday, even though there is no code Orange or Red, we cannot cancel your holiday free of charge. In most cases we can rebook you free of charge, to a later time in the same holiday home. Please contact us.