Frequently Asked Questions / FAQ

Where is Kirchberg?

Kirchberg is located in Tyrol, near Westendorf and Kitzbühel.

How do I get the key?

You will receive the key from the administrator, on arrival in the house. You will receive a few weeks before you leave all the necessary information, including exact addressing and contact information with the administrator. On the day of departure is the administrator present for the final settlement and control.

Can I clean the house myself?

No, you can not. The owners attach great importance that the house is clean and tidy when guests arrive. To ensure this, the admin does the cleaning.

What will the house cost?

Depending on the house rental fee depends on the number of persons, the season and the period. When, at Book Online, click on your desired arrival, under the calendar, a list of available periods with corresponding prices will appear. You can select a period and click through to calculate the exact price.

What happens after I have booked?

You will receive a booking confirmation by email. In this confirmation you will find all information about the payments. Note: Journey agreements constitute an exception to the “Distance Selling Act” and therefore do not qualify for a right of withdrawal (cooling-off period ‘) of 14 days.

Can there be any changes made on my reservation?

In this case, please contact us. If possible we will try to help.

Counts a baby as a person, or on top of the number of (adult) persons?

A baby counts as a person traveling. For each cottage is listed how many people are allowed. This refers to the number of adults and children can stay in the house. Some houses that number may be exceeded by 1 or 2 babies from 0 to 2 years., You will find this when booking. However, you should not assume that there are also additional inventory.

I want to take our pet, can I?

Whether a pet is allowed you will find in the house description, please notify when booking. When traveling with your dog or cat to another country, you are required to bring a pet passport. In this passport, inter alia, proof of rabies vaccination. Your pet must be provided with identification, such as a subcutaneous chip or a tattoo.

How can I cancel my booking?

When you are forced by circumstances to cancel your booking, please phone or e-mail as soon as possible. If you have taken out cancellation insurance and cancel the booking with a valid reason for the insurance, the costs can potentially be recovered through insurance. Note: Journey agreements constitute an exception to the “Distance Selling Act” and therefore do not qualify for a right of withdrawal (cooling-off period ‘) of 14 days.

What kind of insurance do I need?

You are not legally required to take out insurance. To avoid unexpected costs we recommend that you take out travel and / or cancellation insurance.

I've already booked, I can still take an insurance??

If there is no cancellation reason is known, it is normally possible to take out cancellation insurance yet after booking within seven days. Travel insurance can be closed until the day of departure.

This website?

This website is part of Corticy Leisure Group B.V. On this website you are booking directly from the owner, for whom we offer their houses. When booking you pay at the ownersbankaccount.

Another question?

If you have another question please please send us an email or call us at one of the numbers below.

[email protected]